• Receipt Locking

  Managing Permission for Receipt Locking/Unlocking: To lock or unlock a receipt at the terminal, the Manage Receipt Lock permission must first be enabled. To activate this permission, go to Employee → Roles, select the role you want to modify, click Edit, and then activate the Manage Receipt Lock option in the permissions section. [](https://downloads.iSome readers

• Table Colors in the Sales Terminal

  In the system, the color of the tables changes based on the following three situations: Color Meaning 🔵 Blue The table belongs to you. 🟣 Purple The table belongs to another colleague. 🔴 Red The assigned time limit for the table has expired. 🔴 Purpose of the Red Color: If no products are added to the table within the specified time period after a check is opened, or if the specified time period has passed since the last product was added, the table's color changSome readers

• Changing the terminal image

  You can replace the default image on your sales terminal with any image that represents your brand [](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1703236135/cdc59fe184b0222fdd2c0666082b/Screenshot_12.png?expires=1761552900&signature=1bd3c39d415671db146169ac166e16a9ffa0a4e3273728927913ff6a9310c14c&req=dScnFct9m4BcXPMW1HO4zeBjYuy99KQN4j7pr9bWSRvE6z09ypZNZRQ%2BJL0H%0Ar2b57Some readers

• Products Sold by Weight

  To create products sold by weight, navigate to the Menu → Products section in the Back Office. Click the Create button and select the Technical Card option. After entering the product name, price, barcode, and other details, activate the Sold by Weight function. When adding the product to a receipt, a new window will appear. In this window, calculations can be made based on either weight or value. If the calculSome readers

• Changing the Receipt Owner

  How to change the receipt owner at the sales terminal? To change the receipt owner at the sales terminal, follow these steps: Go to the relevant table on the terminal interface. Click the three-dot menu located in the bottom right corner of the screen. From the opened menu, select Change Receipt Owner and enter the details of the new owner. [](https://dowSome readers

• Creating a Product on the Terminal

  It is possible to create new products and make changes to existing products directly from the sales terminal. Note that the necessary permissions must be enabled in the user settings for this feature. First, on the terminal, click the New Order button. [](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1702977246/be452d57b4b7cf123740286cd6a4/Screenshot_1.png?expires=176Some readers

• Applying a Notification to a Receipt

  Applying Notifications to a Receipt You can apply a notification to a receipt. To do this, click on the open duration of the receipt, and a window will appear to set the notification timing in minutes. [](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1754977166/f01659b3dad4ca9a41d5aa03d688/Screenshot_48.png?expires=1761553800&signature=ebb3e8dc35b2b7168b19987bed25af2bSome readers

• Writing a Comment on a Receipt

  Writing a Comment on a Receipt To add a comment to a receipt in the terminal, click on the comment icon located on the left side of the screen and enter your comment. If the comment you added does not appear on the receipt, go to the Back Office → Settings → Receipts section. Then navigate to the Constructor tab. In the settings, enable the Description option and click the **SSome readers

• Clopos Terminal Password

  To view a Clopos terminal password, log in to the Back Office and go to Devices → Terminals. [](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1703116800/87ccaf9779f2c51725ac8f05b772/Screenshot_8.png?expires=1761552900&signature=d3ff8756b301e25ef665fbdb457c42d2d64fd8b46075d626ae96e984112c5a47&req=dScnFch%2Fm4lfWfMW1HO4zXXPzRcUOGrki4nlhAKPsVXDrMy2ZNx4motevwgf%0AwJeYSome readers

• Control Printer Function

  Control Printer Overview The Control Printer function allows orders from multiple departments to appear on the same receipt printed from a single printer. This enables orders belonging to different departments to be grouped and printed on one receipt, ensuring more efficient order management. Steps to Enable the Function First, log in to the Clopos application. On the main page, click the menu icon (☰). Then navigate to Devices → Printers. By following these steps, you caSome readers

• Logging Out from the Terminal

  You can log out from the terminal in two ways: First Method: To log out from the terminal, go to the page where the PIN code is entered. Then, click the three lines and select Log Out from Terminal. You will then be asked to enter the terminal password. After entering the password, you will be logged out from the terminal. [](https://downloads.intercomcdn.com/i/o/Some readers

• Favorites list

  If you have products that you use very often, you can add them to the favorites list to find them more easily in the menu. To do this: We go into the menu. Open the settings, then click the icon to add to favorites list. When you click the star, the add-to-favorites function becomes active. Whichever product you tap on will be added to the favorites list. A star mark appears neSome readers

• Gift(Complimentary Item)

  In the Clopos system, you can offer any product from the menu to a customer free of charge as a complimentary item (gift). To do this, the complimentary permission for the product must be activated. To activate it, go to Back Panel → Menu → Products section. Click on the three dots and navigate to the Edit section. [](https://downloads.intercomcdn.com/i/o/xj4jn0kl/Few readers

• Changing the position of categories and products in the terminal

  First, in the terminal, we click the +New Order button to go to our menu section. n the section we entered, we activate the Settings icon and click the reorder button (with a red line underlined below it). Then, we hold down on the box we want and perform the repositioning. After finishing the work, we click the Settings button to exit the operation.Few readers

• Main terminal

  Enabling Local Network: When the local network function is enabled, data transfer between terminals is ensured even without an internet connection. This allows fast and reliable data exchange between devices on the network. In addition, firewalls on the computer must be open. [](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1702116198/9edfafb4844393529121d528343b/SFew readers

• Reopening Closed Receipts

  To reopen closed receipts, go to Archive Receipts in the Terminal. Find the receipt you want to reopen and tap on it once. Then, click the Reopen Receipt button below, confirm, and the receipt will be reopened. The receipt can only be reopened until the end of the day. [](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1749967501/29509b9c9d1230a07486b9aab806/Screenshot_25.pnFew readers

• Changing a product's price just for the current receipt

  To change the price of a product only for this receipt in the Clopos terminal: Open the current receipt (bill/order). Select the product you want to change. Change the price. Click the Save button. But you need permission to do this. To turn on the permission: Go to Back Office → Permissions → Roles (or Positions). Find the employee's role. Click the **three dotFew readers

• Create a Terminal

  Using Terminals in Clopos In Clopos, each terminal can only be used on one device. If you want to use multiple terminals at the same time, you will need a new terminal code. To create a terminal, you can do this through the Back Office: Go to Back Office → Devices → Terminals. Click the +Create button to add a new terminal. [](https://downloads.intercFew readers

• Automatic User Session Logout

  A user session refers to the period during which a user is active in the system. The main purpose of this function is to enhance security, ensure more efficient system performance, and prevent unauthorized access. If a user does not perform any action for a certain period or executes one of the selected functions, the system will automatically log out the session. To activate this function, follow these steps: In the Back Office, go to Devices → Terminals. Click the three dots nextFew readers

• Quick Sales: POS Keyboard Shortcuts

  In today’s competitive business world, every second counts. Ensuring fast operations is crucial to increase customer satisfaction. One way to speed up business processes is by using POS keyboard shortcuts. ⌨️ Let’s review the shortcuts available in the Clopos restaurant management system: F1 – Create Takeaway Sales The F1 key is especially helpful on busy days. It quickly generates a receipt for the “Takeaway” sales method. Whether it’s a quick lunch or a snack on the go, F1 allows your stafFew readers

• Splitting the Check

  To split the bill, first select the “Split Bill” button on the terminal. In front of the products you want to separate from the check, select the quantity with the + sign. Then click the “Choose Table” button. From here, select any empty table you want. ![](https://storage.crisp.chat/users/helpdeFew readers

• What to Do if You Are Logged Out of the Terminal

  If, for any reason, you are logged out of your terminal and upon logging back in you receive an error stating that the terminal code is being used on another terminal, follow these steps: Log in to the Back Office, go to Devices → Terminals, and click the three dots next to the terminal to log out. Then, go back to the terminal and enter the password again. You will now be able tFew readers

• Serving the portion

  Having different portion sizes is very important for restaurants. Options such as 0.5, 1, and 1.5 portions allow customers to choose according to their appetite and budget. This not only improves customer satisfaction but also reduces food waste. Offering different portion sizes also helps restaurants serve a wider range of customers. Assigning Portions to Products To sell products by portion, go to the Back Office (admin panel). From the menu, select the product yFew readers

• Create a report

  Reports generated from POS terminals only reflect sales transactions and are mainly used to track a business’s revenue. These reports allow monitoring of every transaction that takes place at the point of sale. Through these reports, businesses analyze sales volume, popular products, revenues, and other important indicators. To view the report, go to the top menu on the Sales Terminal, tap the “three lines”, and select the “Create Report” button. 💡To see this section, the relevant pFew readers

• Activate the firewalls

  Activating firewalls is essential to ensure connectivity and data exchange between all devices connected to the same network. To do this, follow the sections indicated in the image step by step. If these settings are disabled, connection issues with devices on the network are inevitable. These operations apply only to devices running the Windows operating system. First, go to the Search area (1) located at the bottom left of your device screen, type Firewall in the search paneFew readers

• Place your desired image on the terminal login screen

  You can now place your desired image on the Sales Terminal PIN login page. Customize your sales terminals by assigning different images to each terminal. Follow the link below for more detailed information. Changing the background image in the terminalFew readers

• Enabling the Touch Keyboard on a Device

  Adding the touch keyboard on Windows 10 ⬇︎ To add the touch keyboard on Windows 10, you need to go to the text settings in the operating system's settings. To do this, right-click the Windows button in the bottom-left corner of the screen and go to the Settings section. In the window that opens, click on Devices.![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/0/e/740e20bde3Few readers

• Reserving an IP Address

  You can follow the steps below to access the router's control panel: To find the IP address: Follow the steps below to find the router's IP address: Press Win + R and type cmd in the window that opens. This will open the command prompt. In the command prompt, type the command ipconfig and press Enter. You will see the router's IP address next to "Default Gateway." Open a browser: Open any browser (Google Chrome, Firefox, etc.). **Enter the router's IP addresFew readers

• Returning a Receipt from the Terminal

  To perform a refund on a receipt, first go to Settings → General and enable the refund feature, then select the refund warehouses (which warehouse the returned products should go back to). If you want, you can also set a Maximum refund days limit. To refund a receipt, go to the Sales → Receipts section in the back office panel. ![](https://storage.crisp.chat/users/helpdesk/website/-/7/Few readers