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Returning a Receipt from the Terminal

To perform a refund on a receipt, first go to Settings → General and enable the refund feature, then select the refund warehouses (which warehouse the returned products should go back to). If you want, you can also set a Maximum refund days limit.

To refund a receipt, go to the Sales → Receipts section in the back office panel.

Find the receipt you want to refund and note its ID number (for example, 383).

💡Only closed receipts can be refunded.

Then, go to the Terminal (Sales Panel), click the three lines in the top right corner, and go to the Refund section.

In the window that opens, enter the ID number of the receipt you want to refund (for example, 383) and click Refund. In the next window, you will see the products included in the receipt. If you want to refund these products fully or partially, increase the quantity of the product to be refunded. The quantity you refund will be returned to the warehouse you selected earlier.

💡If the product is damaged or unusable and you don't want it to go back to the warehouse, check the waste box next to the product.

Using the Refund button, decide whether you will refund the amount to the customer in cash or by card. After selecting the payment method, click the Close button to successfully complete the transaction.

To view completed refund transactions, go to the Sales → Refunds subsection in the back office panel.

Updated on: 07/09/2026

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