Q: Ordering from the Table with a QR Code

Ordering a Product from the QR Menu After scanning the QR code assigned to the table, add the products you want to order to the cart. Once you open the cart and confirm the order, you can also add a note. This note will appear on the receipt sent to the department. <a href="https://downloads.intercomcdn.com/i/o/xj4jn0kl/1737016486/fd863176792cfd5177c43cd3b959/Screenshot_72.png?expires=1761553800&signature=7dfca562272e9d0024b431f05426a69836ff0e2aad0077303270d48968b9234a&req=dSckEcl%2Fm4VXX%2FMW1HO4zX%2BHGnkmwywdHHezZe%2FsOTPwCFiHu08JYegZ0Es%2B%0AxgGqQJ8ekcMdNwj17Hs%3D%0A"><img src="https://storage.crisp.chat/users/helpdesk/website/-/7/f/2/4/7f2478c9549fc000/a56d5b99-d73f-4136-b44f-1c7782_16ik08j.png" alt="" /></a> <a href="https://downloads.intercomcdn.com/i/o/xj4jn0kl/1737017149/2e9b9393611b477d85341599e5c7/Screenshot_71.png?expires=1761553800&signature=60c9759eaa573dd1a13ebe3a0d06f47140931c0c5232f2ca1218fa2c1226f805&req=dSckEcl%2FmoBbUPMW1HO4zRuwSziVYmAfwYi08KdnCjeIAI6C6ZuFJ2MMcAYr%0A4IG6C3XzL2vI8yMMr54%3D%0A"><img src="https://storage.crisp.chat/users/helpdesk/website/-/3/4/6/8/346825420a109a00/fbd41b28-2c24-40a9-935c-9bdb23_1n9fz2r.png" alt="" /></a> At this point, a notification will appear on the venue’s sales terminal screen. From the terminal, you can either accept the order or cancel it by choosing Ignore. [<img src="https://storage.crisp.chat/users/helpdesk/website/-/4/e/8/8/4e8885ffcd293000/268aaff8-5902-46fd-8b0f-98bbb8_1hrye32.png" alt="" />](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1737019855/56aa2e46b5bf66d

Q: Receipt Locking

Managing Permission for Receipt Locking/Unlocking: To lock or unlock a receipt at the terminal, the Manage Receipt Lock permission must first be enabled. To activate this permission, go to Employee → Roles, select the role you want to modify, click Edit, and then activate the Manage Receipt Lock option in the permissions section. <a href="https://downloads.intercomcdn.com/i/o/xj4jn0kl/1754953877/c98ef6baa5de61af83ece20efe34/Screenshot_45.png?expires=1761553800&signature=f9748fd04399f2b0e8c7625c63125da419929f3137fa3fde1f931f23a2dbdcb0&req=dSciEsB7nolYXvMW1HO4zc%2F58JK0k7WgSpW%2FCs8LM6IhgFy7%2BvMn7GIvdhyH%0Aft2CELSGnjDY9quHd5s%3D%0A"><img src="https://storage.crisp.chat/users/helpdesk/website/-/7/d/9/7/7d976ad835d9cc00/8e75e12a-f168-41d8-aaca-b61f1e_zxfe05.png" alt="" /></a> Once the permission is enabled, you can lock a receipt on the sales terminal by clicking the lock icon located in the bottom left corner of the open receipt. Clicking the lock icon again will unlock the receipt. <a href="https://downloads.intercomcdn.com/i/o/xj4jn0kl/1754955041/2c06d98a350dbde40f5390cf42f8/Screenshot_46.png?expires=1761553800&signature=d4f0c521a0ccc2f14d3f36f7329df7e425c30874b5f83af32894d211b62358a4&req=dSciEsB7mIFbWPMW1HO4zdvKBSXDGQUeZozro2qFkzHwXUDctsYVicZDXzDA%0AfOF2vTPL9iWypRyfFrc%3D%0A"><img src="https://storage.crisp.chat/users/helpdesk/website/-/d/0/d/2/d0d23f0d41fc3000/96563668-c51d-412d-8b98-50116d_79o0dw.png" alt="" /></a> Operation Restrictions During Receipt Locking: When a receipt is locked, no

Q: Connecting the bill to the company account

To link the bill to the company account, click on the "Close without payment" option below. (Note: For this section to appear, the corresponding permission must be activated in the role permissions.) <a href="https://downloads.intercomcdn.com/i/o/xj4jn0kl/1460693140/441fe53a74de965d6f696661a478/Screenshot_12.png?expires=1761552900&signature=ff73be899ab1cf903766533f37d89c0560b30af8c141b0741442291871ec5e81&req=dSQhFs93noBbWfMW1HO4zRYbCyger1ogYSGaQKaZlBEbnmg7EUwH%2Bxh0TjY7%0A3MXEokF0RZ7exRLCI1g%3D%0A"><img src="https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/b/37fbec68cc7e4200/dfd41bd6-292b-445a-a2c7-051c22_1bzs5xm.png" alt="" /></a> <a href="https://downloads.intercomcdn.com/i/o/xj4jn0kl/1460693947/ecfcdc22afa42dff38af5b347046/Screenshot_2.png?expires=1761552900&signature=8892f9869d3d0f3396da181e20982a1c009b082e2f7335a19d15a9e177b42204&req=dSQhFs93nohbXvMW1HO4zY2uRSr7xSuMe%2FRa58xo0D%2FxozFfiGlmslTI7h3A%0Aoz3Br9Da5oKo%2BrVmNzM%3D%0A"><img src="https://storage.crisp.chat/users/helpdesk/website/-/e/b/e/a/ebeac429c1141000/2c8cb1c4-941c-4fd6-a381-d019f4_1mssniv.png" alt="" /></a>

Question 1

Ordering from the Table with a QR Code

Accepted Answer

Ordering a Product from the QR Menu
After scanning the QR code assigned to the table, add the products you want to order to the cart. Once you open the cart and confirm the order, you can also add a note. This note will appear on the receipt sent to the department.

At this point, a notification will appear on the venue’s sales terminal screen. From the terminal, you can either accept the order or cancel it by choosing Ignore.

[](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1737019855/56aa2e46b5bf66d

Question 2

Receipt Locking

Accepted Answer

Managing Permission for Receipt Locking/Unlocking:
To lock or unlock a receipt at the terminal, the Manage Receipt Lock permission must first be enabled. To activate this permission, go to Employee → Roles, select the role you want to modify, click Edit, and then activate the Manage Receipt Lock option in the permissions section.

Once the permission is enabled, you can lock a receipt on the sales terminal by clicking the lock icon located in the bottom left corner of the open receipt. Clicking the lock icon again will unlock the receipt.

Operation Restrictions During Receipt Locking:
When a receipt is locked, no

Question 3

Displaying the Logo on the Receipt

Accepted Answer

If you want to see your brand's logo on your receipt, follow the steps below:

In the back panel, go to Settings → General → Brand Settings section.

Click on the area shown below to select our logo, then click the Save button. When uploading the logo file, ensure that the logo has no background, pay attention to its size, and consider its color for black-and-white printing on the receipt.

You can activate or deactivate the display of the logo on the receipt from the Settings → Receipts → Constructor section by toggling the Brand Logo button.

Question 4

Connecting the bill to the company account

Accepted Answer

To link the bill to the company account, click on the "Close without payment" option below.

(Note: For this section to appear, the corresponding permission must be activated in the role permissions.)

Question 5

Financial category

Accepted Answer

Managing Financial Categories: Key Steps and Importance

Financial categories are a classification system that makes it easier to track and manage your financial operations. This system helps you see your financial activities more clearly, plan your budget effectively, and monitor your income–expense balance. Correct categorization allows you to make financial decisions based on accurate information.

Creating a Financial Category

To create a new financial category in the back panel, follow these steps:

Go to the "Finance" section.
Select "Categories".
Click the "+ Create" button.

In the pop-up window, fill in the following information:

Name: The name of the financial category you want to create.

Type: This will be one of the three types you can create: Income, Expense, or Both. Select the type that matches the operation.

Income – If you select Income while creating the category, only the chosen income categories will appear when creating an income transaction.
Expense – If you select Expense whi

Question 6

Creating a Product on the Terminal

Accepted Answer

It is possible to create new products and make changes to existing products directly from the sales terminal. Note that the necessary permissions must be enabled in the user settings for this feature.

First, on the terminal, click the New Order button.

After clicking the button mentioned above, in the windows that open, click the plus (+) button.

In this section, enter the product name, price, category, department, and type. After clicking the Save button, the product will be successfully created.

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