Sending a Product to Waste from the Receipt

Creating a Deletion Reason and Waste Operation

Sometimes, a customer may no longer want a product they ordered, leaving it prepared but unused. In such situations, you can send the product directly to waste from the terminal.

To perform this operation, a deletion reason must first be created in the system. To create a deletion reason, go to Back Office → Settings → General, and add a new deletion reason.

Once the deletion reason is created, during the waste operation on the terminal, you can select that reason to mark the prepared but unused product as waste. This helps maintain accuracy in the system and ensures that sales reports reflect the real situation.

If a product was accidentally added to a receipt and should not return to inventory (e.g., it is cooked or wasted), you must select a deletion reason when removing it from the receipt. At this point, you can choose whether to send the product to Waste. If you decide to send it to waste, enable the Send to Waste option.

After making this selection, a comment can be added at the bottom. Once the comment is entered, click Save to complete the operation.

Following these steps, the product is removed from the receipt and sent to waste, ensuring the system accurately reflects the real situation.

Viewing Products Sent to Waste

To track products sent to waste, go to Inventory → Waste.

This section displays a list of all products marked as waste in the system. If a product was removed from a receipt and sent to waste, the receipt ID for that operation is shown.

This allows you to trace the origin of waste operations and identify which receipt each product was removed from.

Next to each waste entry, there are three dots. Using these, you can export the operation as an Excel file. The exported file will be downloaded to your computer in the form of an invoice.

Updated on: 01/04/2026