> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://az.help.clopos.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Tips

# Tips

Your customers can leave a tip for your employees in two ways.

## 1. Through the e-menu

The customer opens the Tips section in the e-menu and chooses the employee they want to tip. If the tip permission is turned on for your employees, their name and photo are shown on the screen. The customer can choose any employee and send a tip.
![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/0/e/740e20bde3bec000/en1tipflow_y0yvg4.png)

## 2. From the receipt (when paying with Clopos Pay)

When the customer pays with Clopos Pay, they can add a tip on top of the total amount of the receipt. In this case the list of employees is not shown — the tip always goes to the employee who owns the receipt.

There are three options on the payment page:

* **Bill only** — only the receipt amount is paid, no tip is added.
* **Tip only** — only the selected tip amount is paid.
* **Pay both** — the receipt amount and the tip are paid together.

The tip can be chosen from the ready percentages 5%, 10% or 15%, or entered by hand in the Custom field.
![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/0/e/740e20bde3bec000/clopospayscreensen1_14p9fl.png)
## How it works

After the Clopos Pay app is activated and the settings are finished, a QR code for Clopos Pay payment is shown automatically at the bottom of the pre-bill that you give to your customers.
![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/0/e/740e20bde3bec000/receiptenglish_q37yk5.png =300x520)

When the customer scans this QR code with a phone, the payment page opens. On this page the customer first presses **Pay** to start the payment. After that, on the Clopos Pay page, they can choose the total amount, the tip amount, or both.

If the customer does not want to pay the total amount and the tip at the same time, they can pay them separately. They only need to click the option buttons to turn each option on or off.

There are standard tip percentages, but a custom amount is also possible. To do this, click the **Custom** button and enter the tip amount in the field that opens.
![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/0/e/740e20bde3bec000/clopospayscreensen1_a6xd4o.png)
To receive tips, the [employee ](https://az.help.clopos.com/en/article/adding-employees-1a33ny1/)must have a Birbank card. Cards of other banks cannot be added. After the Birbank card is added, tip amounts are transferred to the employee's account within 48 hours.

## Adding a bank card to the employee's account

To add a Birbank card to an employee's account, open the back office and go to the **Users** section.
![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/0/e/740e20bde3bec000/en2userslist_u33x0f.png)

1. Click the three dots next to the name of the employee and choose **Manage bank card**.
2. In the Manage bank card window, click **Add bank card**.
3. The Birbank page opens. Enter the card number, the expiry date (MM/YY) and the CVV2 code, then press **Pay**.

> **Note** — to check that the card is active, a payment of 0.01 AZN is taken from the card. This amount is returned to the card later.

There are two ways to pay the bill: through Bir Pay, by going to the Birbank page and entering the card details, or with Google Pay or Apple Pay, depending on the device. If the payment is successful, the receipt is closed in the sales terminal with the Clopos Pay payment type.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/0/e/740e20bde3bec000/en3addbankcard_tp043f.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/0/e/740e20bde3bec000/en4birbankcardform_wz5vpp.png)

## Adding a tip message

If you want to add a special note that customers see when they leave a tip for your employee in Clopos Pay, go to **Employee → Users**. Click the three dots next to the name of the employee and choose **Edit**. In the window that opens, turn on the **"Can receive tips"** option and write your text in the **"Tip message"** field.
![](https://storage.crisp.chat/users/helpdesk/website/-/7/4/0/e/740e20bde3bec000/en5tipmessage_16wtjf6.png)