> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://az.help.clopos.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Gift(Complimentary Item)

In the Clopos system, you can offer any product from the menu to a customer free of charge as a **complimentary item (gift)**. To do this, the complimentary permission for the product must be activated. To activate it, go to **Back Panel → Menu → Products** section. Click on the three dots and navigate to the Edit section.

[![](https://storage.crisp.chat/users/helpdesk/website/-/b/4/0/f/b40fdf17f50a1000/41e48f63-48be-42ec-9914-c9f2b5_1r6lqrj.png)](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1748782141/e9bf847ed70c980176b14a6badca/Screenshot_127.png?expires=1761553800&signature=f35d5d3bb972242d14a9d37e95fcc7d6e062c3c908d40491fb3f82a997bffa5c&req=dScjHs52n4BbWPMW1HO4zURhfe9fdu%2FkS7Up%2BsXcgishYjGFMc%2FMQ3KQkm7A%0ARFyTL%2B55kr%2BevLtjr%2Bk%3D%0A)

In the opened window, activate the product's Complimentary button and click the Save button. After this, you can offer the product as complimentary in the terminal.

[![](https://storage.crisp.chat/users/helpdesk/website/-/1/a/5/f/1a5fcf6c3519f300/5592a412-ca5a-453c-af8a-bd956f_1suo86c.png)](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1748783239/519b9e5b30087eaf845f32cd0ce3/Screenshot_128.png?expires=1761553800&signature=3291edf937ea1a624dc8530b84ec131a3a1c7621be4425e228769e95e755f2ef&req=dScjHs52noNcUPMW1HO4zUgHYIZ2aX7Gv6KvUcUahyUrUwooT7PS1qUYQPpU%0AlSEW52FEBpYMT0suug4%3D%0A)

To apply a complimentary offer to a product in the terminal, click on the product and select the Gift button. Specify how many of the added products will be offered as complimentary, then click the Complimentary button.

[![](https://storage.crisp.chat/users/helpdesk/website/-/f/8/7/3/f873955a8ae56000/937154e4-5ce8-45c6-8564-1e6b5d_jpsnvh.png)](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1748783512/75fe4e6bf511a9e33f00e586d36c/Screenshot_129.png?expires=1761553800&signature=59f7c5fc72f347d14c049e4cede78c4aac085ac8423ce2c85bb01110f3bafcab&req=dScjHs52noReW%2FMW1HO4zYa1D3PZiyJK4BOVCSIvyLqd87Pe2c0zMcOdlOtm%0Ago8g5dqvq8aiKbDs5qk%3D%0A)

The value of the complimentary product will be displayed as shown below, i.e., as "0".

[![](https://storage.crisp.chat/users/helpdesk/website/-/4/5/1/a/451a95ca2414f000/39955dbf-b51d-4e73-95e6-69bc7c_1qvk0qw.png)](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1748783788/e287027fe2839ce257475ce968dd/Screenshot_130.png?expires=1761553800&signature=dd042f57972bcc1218b215557864dd2078b5fde25930e6454206657744dcb25a&req=dScjHs52noZXUfMW1HO4zTJ3%2FIBcKeO7oQweMuBzeZhBUk1wko9kleDA0ZW8%0AHreLqHab5UlOQKi3mW0%3D%0A)

When generating a report, even though you can see the total value of complimentary products offered during sales, these complimentary sales are not reflected in the Total Sum section.

[![](https://storage.crisp.chat/users/helpdesk/website/-/e/f/2/2/ef22293918670800/09e33ef8-07a2-44c4-9ecb-fb30de_1mwh8io.png)](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1748784039/d57f7b3392941020dd6f4b5ef1e3/Screenshot_131.png?expires=1761553800&signature=838296071fa041da27c4b65aa829d00540a3c1ac0babb0b0da4380db98249687&req=dScjHs52mYFcUPMW1HO4zULS4gwK9M2UX1zCXUpmsGmjkxlF%2FhTkWbd3cOW5%0A2iUNkP071l5YtQUt%2Bvg%3D%0A)

💡 Offering complimentary products will cause the profit in your report to become negative. This is because the complimentary product has a cost value. While the sale amount is 0, the product's cost value still exists (for example, 2 manats). In this case, it is recorded as a negative 2, and this negative value is reflected in the final profit calculation.