> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://az.help.clopos.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Creating a Customer

Note: In the customer database, the customer’s name, phone number, and address are recorded, which makes it possible to track their service and product choices. As part of the loyalty program, customers can collect cashback (a refund) with a certain percentage on each purchase. This means that a part of the amount spent is returned to the customer, encouraging them to shop more.

**Creating a Customer in the Back Office**  
In the back office, go to **Marketing → Customers**. Then, click the **+Create** button in the top right corner.

[![](https://storage.crisp.chat/users/helpdesk/website/-/4/6/7/0/4670b25597c34400/b0a49674-40cd-4ab6-b7c1-7fdeba_1yle510.png)](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1754669718/3df74fced587b51d79eba4f88c6e/Screenshot_12.png?expires=1761553800&signature=72056d4ee639b3c85c704064808d0017bb4d7e805ba3df3471cf0061ccf20a87&req=dSciEs94lIZeUfMW1HO4zRpGZEkuHts8xaJAzfbvNNP049xD6WotQotZdo%2FJ%0AMWrlQ%2F4HCaF3m643S5g%3D%0A)

Fill in the required fields and click the **Save** button.

[![](https://storage.crisp.chat/users/helpdesk/website/-/4/b/7/6/4b760ed04158980/148d426b-16e4-42c1-9a78-590b5e_zjzrma.png)](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1754670268/233a45641030e8adc29e11ce592d/Screenshot_13.png?expires=1761553800&signature=03c6d7770286c4b5414050c38a0aa663d4e4bdc71ae62dc5aba093f1eef95381&req=dSciEs95nYNZUfMW1HO4zayXEvGsE2mY%2B774jTueCt7bu4rWtPcFFNcVp6v4%0AKdZ%2FuEIn5qY33dFHR00%3D%0A)

**Creating a Customer on the Terminal**  
Log in to the terminal. In the top right corner, click the three dots.

[![](https://storage.crisp.chat/users/helpdesk/website/-/c/9/1/6/c91619d0e9959800/ef717a5d-a907-480b-917c-f2e16a_fhl9wi.png)](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1754676417/b05a552c35c38e81cbf2efa7daf3/Screenshot_15.png?expires=1761553800&signature=b94dfdb27791e0e204c4e49ae44df5da6fa5a1e5ded410b1b286cfe64bc2efe3&req=dSciEs95m4VeXvMW1HO4zQXR2u9AgNVeN9V%2FZrMwcbD5B9Sd107x6ieHInT6%0AkEEQz7tWBiYIbsCIHho%3D%0A)

**Click on the Customers section.**

[![](https://storage.crisp.chat/users/helpdesk/website/-/8/8/1/f/881fd5f7fa4e1000/5b315d17-50ba-4190-a256-a5c249_bzhsu4.png)](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1754671337/f2e01c6f607b188621dcff83cb4a/Screenshot_14.png?expires=1761553800&signature=0637832c589158e288baf59c7ad3db3e90d5cb4c88fe7f230062a820b7255d5e&req=dSciEs95nIJcXvMW1HO4zcLI8E8zmrrKJu%2Fdu292K9nFGtD2rkDEzthYrQKy%0Al6GCu6Rc%2BtNahXzravQ%3D%0A)

**Click the Create Customer button.**

[![](https://storage.crisp.chat/users/helpdesk/website/-/f/a/d/2/fad2bdc26d6d4000/e6eb64a6-10ae-4a21-a931-239539_r0em8o.png)](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1754671965/bbf667d436c859b6ffc6b3e97a68/Screenshot_16.png?expires=1761553800&signature=f222eb8f54dbe25fe5ce727a767c0c635325f39920aff34d9b986bb8c9dd3aad&req=dSciEs95nIhZXPMW1HO4zU4%2Fl14wJEun2K28rSaf0rYJ1WFUI89ocmYVOI8O%0ASiVl06UPsxxaPCt%2BUos%3D%0A)

Fill in the required fields and click the Create button.

[![](https://storage.crisp.chat/users/helpdesk/website/-/5/6/b/6/56b6b6ad5c85040/806065ac-1e9c-49fd-919b-8acae1_1bq1p8z.png)](https://downloads.intercomcdn.com/i/o/xj4jn0kl/1754673258/4ed843d1e9aba14c62ae9132caad/Screenshot_17.png?expires=1761553800&signature=f27e0d354e2929dbdede7638f6a4875c6cb684a00fbb9f891037a3ef51a4bc97&req=dSciEs95noNaUfMW1HO4zffy7BgKy0MCh6EiEwcJnm33frSKaoFn124vS14I%0Ab14IMJfAoAXskZJK800%3D%0A)

💡 **Tip:** An address added for a customer by selecting it from the map on the terminal **cannot be edited** in the back office. However, an address that is added manually **can be edited**.

If you have any further questions or need assistance, please contact us.

+994123102266